Shipping & Returns

Where does New Moon ship?

 

We deliver to Australia and New Zealand.    

 

 

When can I expect to receive my order?

 

We promise to ship all orders within 1-2 business days, unless otherwise noted. The tracking information included in your order confirmation email will provide more details on transit time. The total time to get your package is typically 2-8 business days.

 

 

How can I check the status of my order?

 

You can track your order by clicking on the link in your order confirmation email.

 

Can I change or cancel my order after I’ve placed it?

 

When you place an order on our website, we start working on it right away so that you get your package as soon as possible. We're happy to help you change or cancel your order as long as it hasn't already shipped. Please send your request to hello@newmoonskincare.com.au, and we'll get back to you as soon as we can.