Refund Policy

What is your refund policy?


If, for any reason, you are not satisfied with your order, you may return any unused and unopened products within 15 days of the date of delivery and we will issue an instant refund! 


Unfortunately, we cannot accept returns if items have been opened or used unless they are damaged or defective. To initiate a return please enter your details below:


Please enter your order details to access your refund now

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We've partnered with Refundid to allow you to get your refund instantly, as soon as it's lodged. Once you've lodged your return, simply print off your return label and drop it off at the closest drop-off point.


Don't want to use Refundid? Email us at to start your return.


Please note that we cannot promise that our products can treat any medical problem, including eczema. Every skin is different, and the testimonies and suggestions we provide represent the opinions of our customers or the New Moon team.